Refund policy
RETURNS & REFUNDS POLICY
Up In The Clouds specialises in one-of-a-kind vintage clothing and accessories. Every piece has been individually sourced, carefully inspected and thoughtfully curated.
For this reason, all sales are final and we do not offer returns, exchanges or refunds for change of mind.
Before making a purchase, we encourage you to:
• Read the product description carefully
• Review all photographs
• Check measurements against a similar garment you already own
• Contact us if you have any questions about fit, condition or details
VINTAGE CONDITION
Vintage garments have lived a life before arriving at Up In The Clouds and may show minor signs of age and wear consistent with their history.
Any notable flaws, repairs or imperfections will always be clearly photographed and disclosed in the product description.
Colours may vary slightly between screens and devices.
INCORRECT OR MISDESCRIBED ITEMS
We take great care to describe every item as accurately as possible.
If you believe your purchase has arrived significantly different from its description, please contact us at hello@upinthecloudsvintage.com.au within 7 days of delivery and we will work with you to find a fair solution.
LOST OR DAMAGED PARCELS
If your parcel is lost or damaged during transit, please contact us as soon as possible so that we can assist with the appropriate Australia Post investigation process.
CONTACT
If you have any questions before purchasing, we are always happy to help.
hello@upinthecloudsvintage.com.au