All Australian orders are sent via Australia Post using a tracked service with signature on delivery.

Shipping is a flat rate of $15 Australia-wide.

Orders over $250 receive free standard shipping.

Tracking details will be emailed to you once your order has been dispatched.

Yes, we ship worldwide via Australia Post.

International Standard Shipping: $35 AUD

International Express Shipping: $50 AUD

All international orders include tracking and a signature on delivery where available.

International orders may be subject to import duties, taxes or customs charges when they arrive in your country. These charges are determined by your local customs authority and are the responsibility of the customer.

Tracking details will be emailed to you once your order has been dispatched.

Orders are usually packed and dispatched within 1-3 business days.

Estimated delivery times after dispatch are:Australia: 2-7 business days

International Standard: 7-21 business days

International Express: 3-7 business days

Please note these are estimates only and may be affected by customs processing, public holidays or postal delays beyond our control.

International orders may be subject to import duties, taxes or customs charges when they arrive in your country.

These charges are determined by your local customs authority and are the responsibility of the customer.

The amount charged varies between countries, so we recommend checking with your local customs office if you are unsure.

All sales are final.

As every piece at Up In The Clouds is vintage, garments may show minor signs of age and wear consistent with their history. Any notable flaws will always be photographed and clearly disclosed in the product description.

Please read descriptions carefully, review all photographs and check measurements before making a purchase.

If your item arrives significantly different from its description, please get in touch.

Vintage sizing is often very different from modern sizing. For this reason, each listing includes both the original label size and our suggested best fit.

We strongly recommend comparing the listed measurements to a similar garment you already own to ensure the best fit.

Every piece is individually inspected before being listed.

We take great care to document any notable flaws, repairs or signs of wear. Minor imperfections are part of the charm and character of vintage clothing and are to be expected.

Condition information is always included in each product listing, along with photographs where relevant.

Absolutely.

If you would like additional measurements, photographs or information about a garment, please get in touch.

We are always happy to help and would much rather answer a question before purchase than have you feel uncertain.